Sethcharlesnaumann's Blog

illustrating for a living

lets play anagrams!!! December 1, 2011

Filed under: Uncategorized — sethcharlesnaumann @ 11:00 PM

step H

step 8

“8) Made a list of all persons we had harmed, and became willing to make amends to them all.

A proper apology should always include the following:

a detailed account of the situation

acknowledgement of the hurt or damage done

taking responsibility for the situation

recognition of your role in the event

a statement of regret

asking for forgiveness

a promise that it won’t happen again

a form of restitution whenever possible”

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